FREQUENTLY ASKED QUESTIONS


Q, What information do I need in order to book?
A, Details to Include on your booking:
Total number of passengers - please make sure you include all the passengers travelling. You must include infants and children in the total number of passengers in your party, e.g. if three adults, one child and an infant are travelling, you will need to book a private transfer vehicle for at least five people. The children require safe seating and a full seat each.

Overseas accommodation address or/and directions - in any resort there may be more than one hotel, apartment complex, chalet or villa with the same name, so we need the full address to avoid confusion. If you are familiar with your destination, please give us the exact location by pinpointing it on our special interactive map.

Mobile Phone Number –We ask for this to help you with your booking. Your number will show on your booking and we or our suppliers will also see this number, but it will not be given to any other person or organisation. A mobile telephone number is really useful if we need to contact you once your journey has begun or during your stay. You can also register to receive confirmation of your return transfer details by text (where available). Passport number – This is in case there are any unforeseen difficulties before you each us. We can easily search for you with your passport number and check you were on the flight we expected you on!

Q, I can't find the route I want to book! What should I do?
A, If you cant see the route you want to book online , email our administration team and we will make arrangements to service the route you are looking for. Contact Us at info@mycyprustaxi.com

Q, I want to book 4 people when we arrive and 6 people to come back, how can I do this?
A, No problem! Just book 2 separate transfers and let us know the usual necessary booking details (incl infants and children). There is a slightly higher charge for4-6 passengers (1-3 passengers is standard).

Q, How do I pay for my transfer?
A, Payment is taken in full at the time of collection. We accept VISA Debit/Credit, MasterCard and Maestro and of course cash. There is no need to worry about local currency as we can accept Pounds Sterling and Euros in addition to Turkish Lira.

Q, Can I book a transfer with more than one stop?
A, Please contact us directly to make this enquiry. The driver may charge an additional fee to do this for you. Please note this may be only possible if it is in the same resort. If it is a different resort, then you will need to make two bookings.

Q, The people travelling with me arrive on different flights, how do I make a booking?
A, At the booking stage, one name and one flight detail is required. We therefore recommend that the details provided are those of the person whose flight lands last, this will ensure all the other passengers are already waiting for them and in turn no rise of a delay at the airport. Minimal delays at the airport are acceptable but waiting for a later flight will incur charges.

Q, Do I need to confirm the pick-up transfer from the airport?
A, If there is a change to your flight departure time, please notify us – we will do their best to accommodate the changes. The driver will be expecting you according to your flight times so there is no need to reconfirm this part of your transfer before you arrive if there are no changes.

Q, I have booked a one way to the airport. How do I find out my pick up time?
A, We require that you reconfirm the details of your departure transfer and we will return to you with your pick up time. If you don't reconfirm your departure transfer, or inform us of any changes to your travel arrangements, you could miss your departure transfer and possibly your flight home. My Cyprus Taxi cannot be held responsible for any costs you then incur in making new arrangements to get home.

You can log on to MyCyprusTaxi.com no later than 24 hours before your scheduled flight departure with your My Cyprus Taxi booking confirmation number. On the My Booking page please enter your booking reference and your pick up time will display. If you have amended the hotel you are staying in or have had any change to your flight time please telephone the local office to reconfirm the pick-up time/ pick-up point.

Alternatively you can call the local operator on the office number detailed on your booking confirmation to confirm your pick up time no later than 24 hours before your return flight. Please call within the local office working hours displayed on your voucher. Some offices close at the weekend so you may be required to call on a Friday if you depart during the weekend or on a Monday. If for any reason you cannot reach the local resort office please dial the emergency number for assistance.

Q, Do I need to take any paperwork with me when I travel?
A, It's advisable that you take your booking confirmation with you on your transfer. This should be shown to the driver or our representative before you can board your transfer vehicle. In fact, we recommend you take two copies - in some destinations the transport operators have to collect a copy of your booking confirmation as proof of purchase for legal reasons.

Q, Can I book a child seat on to my booking?
A, Of course. Please ensure that you include the infant or child in your number of passengers when booking, and choose the appropriate seat you require.

Q, How do I add on my bike/surfboard/golf bag etc to my transfer and how much does it cost?
A, Because of the space required to transport equipment such as ski or golf bags, surf boards or bicycles, these items are classed as excess luggage and may be chargeable. Please check with us before you make the booking on info@mycyprustaxi.com please note that the booking amount payable may change should you have already made a booking and then choose to add these items provision will need to be made to make room for additional equipment that you wish to bring.

Q, Do you cater for wheelchair users and people with disabilities?
A, We will do our utmost to cater for any special requirements you may have. If you need to take an item such as a wheelchair or electric wheelchair on any of our services you must contact us prior to booking so we may check that a suitable vehicle is available. We do not charge for transporting manual fold-down wheelchairs but some suppliers in specific resorts will require an excess luggage payment in certain types of transfers so it is essential that you contact us prior to booking a transfer to check if the service you require is suitable.

Q, What are your operating hours?
A, We operate 24 hours a day, all year around, we never close (not even during holiday)

Q, Do I have to make a booking in advance, or can I call when I arrive..
A, We only operate on a booking in advance basis. If you find yourself in need of assistance however please call our main number and we will do our best to help you. There will of course be a short wait for a driver to each you, in the event of one being available.

Q , Is your company licensed?
A, Yes we are a fully licensed company and required to abide by the regulation set by Public Carriage Office licensing authority. No 05535 (ask Yakup for details for this)

Q, Are your prices per car or per person?
A, Our prices are per car please click on our Prices page for more details. Your total amount payable for your booking wil be emailed to you in your confirmation email and shown on the summary when you log in to 'My Booking'

Q, How do I meet the Driver?
A, Your Driver will meet you at arrivals at the airport, with a name card clearly showing the name of the lead passenger given at the time of booking.

Q, What will happen if we do not meet the driver?
A, If you are unable to locate our driver please call +90533 868 67 79. The duty manger will be in possession of this phone and contact the driver allocated to your booking.



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